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What is the time duration for international delivery?

For international delivery duration will be between 3-15 days depends on the country and your adress.

What are my payment options for international orders?

You can pay with Credit Card.

What are the costs of international deliveries?

It can vary according to the weight of your package and the country you want your orders to be delivered to. After completing your shopping, by choosing your country the system will automatically calculate your shipment cost.

How long will it take to get my refund back?

Once your returned goods arrive to our warehouse and your returned approved your money will be put back into your account or credit card within 1-5 days.

Can I cancel my paid order?

You can cancel your order before we deliver your package to the courier. Once you have completed your order you track the process from My Account link.If your orders was delivered to the courier, then you can start refund process, no cancellation allowed from this point. Please send email to : [email protected] for any assistance needed.

Are there any products that I can not return?

Products that are about to pass their expiration date can not be returned. For evening dress and abayas you must return at the same day over your receive of the package. Besides cosmetics, personal care, underwear, swimsuits, bottles, pacifiers, breast pads, baby diapers and breast pumpand can not be returned.

Under waht circumstances delivery time might be longer?

Designated delivery times coulb longer due to natural disasters, courier problems, custom regulations, strikes and work stopages etc.

What if my delivery held at customs?

Your order could be rarely held in Customs area. In this case, customs officers will contact you and inform you about the procedure of getting your products. Customs fee might change depending on the size of your order and your country. giycem.com has no responsibility for products in customs. In this case all processes have to be completed by the customer.